Social intelligence

Benefits of social intelligence

Light blue squiggly line

Social listening is analyzing online conversation data to deliver actionable insights. Our strategic insights support multiple areas on campus, such as reputation management, brand benchmarking, admissions and enrollment, and market research. Learn more about social listening and how it can benefit your institution.

The value of social intelligence

Social intelligence enables you to uncover your stakeholders' voices and use their sentiments and expectations to inform your mission and goals, and align with your audience. It's a faster, more fluid, and more authentic form of research compared to  traditional methods, such as focus groups, interviews, surveys, or audience panels. 

More on social intelligence

 

 

 

 

Social listening for social justice

Deepen your understanding of your community—particularly those whose voices are marginalized or are underrepresented.

More about listening for social justice

Crisis management

Know when a crisis is on the horizon so you can monitor the issue in real-time, ensure campus safety, and mitigate brand impact. 

More on managing crises