All of our publications are free and created by our team and colleagues in higher ed to help the industry understand the power of social listening by sharing real examples of what it is and how to use it.
New Research: Online Conversation of Admitted and Prospective Students
Research that examines the online conversation of prospective and admitted students to help you effectively engage with your students.
The Higher Ed Social Listening Handbook: Your Go-to Resource
Your guide for implementing social listening strategy, including what social listening is, why it matters, how to use it, a stategic model, and more.
2019 Online Conversation Benchmarks for Higher Education
A report with data you can use to define your online conversation, conversation volume, and branded content based on comparable institutions.
The Power of Social Listening: How to Talk to Campus Execs
Using Social Listening for Customer Service
Brain Waves Monthly Newsletter
Monthly information and insights to keep you on the pulse of social listening and higher education so you can develop a strategy and drive results.
Case Study: Spring Hill College
Spring Hill College wanted to better understand how others identify with their brand. We worked with them to understand their goals and priorities, and perform a 3-Year Conversation Trend analysis that revealed an existing brand attribute they could use to build their strategy.
Case Study: Beloit College
Beloit College wanted to re-invent themselves as a premier destination for the future. We partnered with them to use social listening to discover their brand and achieve the specific campus outcomes they could use to drive a purposeful brand management effort.
Case Study: Loyola Marymount University
Loyola Marymount University wanted to connect and engage with prospective students, identify and engage with influencers, and build a stronger presence. Our analysis dove deeply into their online conversations to reveal insights that their in-house analysis was missing.
Case Study: Cardinal Stritch University
The goal of Cardinal Stritch's social listening was to monitor their alumni conversation to increase connections and engagement. Through our analysis, we revealed several insights that led to multiple ongoing strategic efforts for Stritch's alumni and influencer engagement.